Border Collar's

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Terms and Conditions

Effective Date: 10/1/2024
Last Updated: 10/1/2024

Welcome to Border Collar's! By accessing or using our website, services, or products, you agree to the following Terms and Conditions. These terms are designed to protect both you and us, while creating a safe and trustworthy shopping experience.

1. General Information

1.1. The website bordercollars.com is operated by Border Collar's (referred to as "we," "our," or "us").
1.2. By accessing or using our website, you agree to comply with these Terms and Conditions. If you do not agree, please refrain from using our site.
1.3. We reserve the right to update, modify, or replace any part of these Terms and Conditions at any time. Updates will be posted on this page, and your continued use constitutes acceptance of the changes.

2. Use of Our Website

2.1. User Conduct:

You agree not to engage in unlawful behavior, hate speech, bullying, spam, or promotions unrelated to our services.
You may not hack, disable, or misuse our website or interfere with its functionality.
2.3. Account Security: If you create an account, you are responsible for maintaining its security. Notify us immediately if you suspect unauthorized use.

3. Products and Services

3.1. Product Information: We aim to provide accurate product descriptions and images. However, slight variations in color or design may occur due to differences in screen displays or production.
3.2. Availability: All products are subject to availability. We reserve the right to discontinue any product or service at any time without notice.
3.3. Pricing: Prices are displayed in Australian Dollars (AUD) and may change without notice.

4. Payments and Transactions

4.1. Payment Methods: We accept secure payments via trusted third-party providers such as, Square, PayPal, Apple pay etc.
4.2. Cancellations: Orders can be cancelled only before shipping. Contact us promptly for assistance.
4.3. Refunds and Returns: Refer to our Refund/Return Policy for details.

5. Intellectual Property

5.1. All content on this website, including images, text, logos, and designs, is owned by Border Collar's or licensed to us.
5.2. You may not reproduce, adapt, distribute, or use our content for commercial purposes without prior written consent.

6. Limitation of Liability

6.1. We strive to keep our website accurate and functional, but we do not guarantee uninterrupted access or error-free content.
6.2. To the fullest extent permitted by law, Border Collar's will not be liable for:

Any direct, indirect, or consequential damages arising from website use.
Loss of data, revenue, or profits due to website downtime or inaccuracies.

7. Privacy

7.1. Your personal information is handled according to our Privacy Policy URL. By using this website, you consent to the collection and use of your data as described therein.

8. User Accounts and Termination

8.1. We reserve the right to disable or terminate accounts that violate these Terms and Conditions or engage in inappropriate behavior.
8.2. Termination may result in loss of access to your account and any associated orders or data.

9. External Links

9.1. Our website may contain links to third-party websites. These are provided for convenience, and we do not endorse or take responsibility for the content or practices of these external sites.

10. Governing Law

10.1. These Terms and Conditions are governed by the laws of Australia. Any disputes will be resolved in the courts of NSW.

11. Contact Us

If you have any questions, concerns, or need assistance, please contact us:

Border Collar's
Email: Bordercollars@yahoo.com
Phone: 0456467215
Address: 31 Robert Street Wallsend

We’re here to help and ensure your experience with Border Collar's is as smooth and enjoyable as possible.

Return and Refund Policy

At Border Collar’s, we are committed to providing high-quality products and ensuring customer satisfaction. However, due to the nature of our pet products, we have specific guidelines regarding returns and refunds. Please read our policy carefully to understand your rights and responsibilities.

Terms of Return

Returns are accepted within 20 days from the date of purchase.
Items must be returned in their original, unused condition, with tags attached and packaging intact.

Eligibility for Return

We accept returns under the following conditions:

Manufacturing Defects: If the product has a manufacturing issue or mistake, such as defective stitching or hardware.
Incorrect Item Received: If the product you received differs from your order (e.g., wrong size or design).

The following conditions are not covered under our return policy:

Normal wear and tear, including fading or damage due to age, excessive exposure to elements, or improper care.
Damage caused by misuse, neglect, or failure to follow care instructions.

How to Initiate a Return

Contact us at bordercollars@yahoo.com or 0456467215 with the following details:
- Your order number
- A description of the issue
- Photos of the product highlighting the defect or problem

Once your return request is approved, we will provide instructions for shipping the product back to us.
Customers are responsible for shipping costs unless the return is due to our mistake.

Refund Process

Upon receiving and inspecting the returned item, we will notify you of the refund status.
If approved, refunds will be processed within 7–10 business days to your original payment method.
Shipping costs are non-refundable, except in cases of our error.

Exchanges

We do not offer direct exchanges. If you wish to replace an item, please initiate a return for the eligible product and place a new order.

Contact Us

If you have any questions or concerns about our return and refund policy, feel free to reach out:

Email: [bordercollars@yahoo.com
Phone: 0456467215
Address: 31 Robert Street Wallsend

We value your trust and strive to ensure your satisfaction. Thank you for choosing Border Collar’s!